Antivirus or Anti-Malware Blocking Codex

Some antivirus, anti-malware, firewall, or endpoint protection tools may flag or block Codex. This is usually controlled by the third-party security app or by your organization's device policy, so the Codex team cannot remove the block from our side.

The recommended fix is to allow Codex in the security tool that is blocking it.

What to Allow

Add Codex to your antivirus or anti-malware exception list. Different tools use different names for this setting, such as:

• Exceptions
• Exclusions
• Allow list
• Trusted sites
• Do not block

If the tool asks for a website, server, or URL to allow, add:

https://git.genesisrnd.com/

If the tool only accepts a domain instead of a full URL, use:

git.genesisrnd.com

If the tool supports app-based exceptions, also allow the Codex application itself.

If You Have an IT Team

If your computer is managed by an organization, school, or ministry IT team, ask them to add the Codex service URL to the antivirus, anti-malware, firewall, or endpoint protection exception list:

https://git.genesisrnd.com/

They should be able to apply this through the security tool's Exceptions, Allow list, Trusted sites, or Do not block settings.

What Not to Do

Do not permanently disable your antivirus or anti-malware protection. If you temporarily pause protection to confirm that it is the source of the problem, turn it back on and add an exception instead.

Still Blocked?

Because this block is controlled by a third-party security product, the Codex team may not be able to resolve it directly. If Codex is still blocked after adding the exception:

1. Note the name of the antivirus, anti-malware, firewall, or endpoint protection tool.
2. Copy the exact warning or block message.
3. Contact your IT person or security software support team and share the Codex service URL above.
4. If you still need Codex support, complete the Troubleshooting guide support form and include the security tool name and warning text.